Office Policy

Thank you for choosing Community Family Clinic, PLLC for your healthcare needs.  Whether your well-being requires attention to a chronic disease, or treatment of an acute illness, it is our goal to comfort, heal, teach, and learn as we work to improve your life.  Every patient is treated as an individual, with respect, compassion, honesty, and fairness.


To ensure good Provider-Patient relationships, please read the following sections carefully to better understand our office policy.


We value the time that we have set aside to treat you or your child, as such, we would appreciate a 24-hour notice if you are unable to keep your scheduled appointment.

Please note that if you are late for your appointment (>15mins), we will do our best to accommodate you, however, depending on patient load for that day, it may be necessary to reschedule your appointment for a different day or time.

While we strive to minimize your wait time, emergencies do sometimes occur and take priority.  We appreciate your understanding in these cases.


Cancelation / No Show Policy

Our goal is to provide quality individualized care in a timely manner.  Late cancelations and No Shows (includes arriving more than 15 minutes late) create inconvenience and prevent scheduling of other patients who need access to care in a timely manner. We understand situations arise when you may need to cancel your appointment and we appreciate advance notice within 24 hours when that happens.  This helps us be respectful of other patients needs and enables us to give the appointment time to another patient who needs to see us.


As a courtesy and to help patients remember their scheduled appointments, Community Family Clinic, PLLC will send reminder calls 3 days, then 2 days in advance of the appointment.


Walk-In Policy

Depending on patient load, CFC reserves the right to request that you come back at a better time and/or date.

Due to patient volume, walk-ins will be seen by the first available Provider, not by request.


Prescription Refills

If you are calling in regard to your regular monthly prescriptions, please note that it may take up to 24 hours to send these into the pharmacy.  Please make sure to plan ahead so your prescription does not run out.


Return Calls & After Hours

If you are calling with a medical emergency, you should call 911 or go to the nearest emergency room.

If you are calling after hours regarding a non-urgent matter, please leave your name, date of birth and phone number and we will return your call within 24 hours. If you are calling with an urgent matter, please call the Provider on call at (859) 813-9010.


Medical Records / Privacy

At Community Family Clinic, PLLC, we are committed to protecting the security and privacy of our patient’s personal information.  Medical records are the property of CFC, kept securely are accessed only for purposes outlined by our HIPAA Privacy Notice.  Records may be released or shared with other healthcare providers for treatment.  Patients are entitled to a copy of their medical records after an authorization for release is signed.